State Farm® Insurance Agent Brady Nelson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dawn Sylvester
May 15, 2025
5
out of
5
rating by Dawn Sylvester
"Marcia Ducusin, was very helpful I am not currently with State Farm but she took the time to help me with my claim and went out of her way to help make sure I had all the documents needed. She was very caring and friendly"
We responded:
"Thank you for the 5-star review Dawn! Marcia does a great job, and we'd love to you have join the State Farm family! Reach out for quotes!"
Brandon Ducusin
March 2, 2025
5
out of
5
rating by Brandon Ducusin
"I recently set up my Life Insurance policy and my agent was super helpful in making sure I got all of my questions answered. She helped me find the best policy for my chapter in life and gave me confidence that doing it while I am a young adult will be helpful down the road. Thanks for a great customer experience!"
We responded:
"Thank you!"
Jan Simon
January 23, 2025
5
out of
5
rating by Jan Simon
"Marcia, is always so helpful! The follow up is always prompt whether it be taking your call on a question, or returning a message left. Thank you for your great customer service."
We responded:
"Thank you for the 5* review Jan! You're right, Marcia does a great job, and we really appreciate her around here as well! Thank you for trusting us with your insurance needs!"
Rose Mbote
January 9, 2025
5
out of
5
rating by Rose Mbote
"This the most reliable insurance and has good customer service"
We responded:
"Thank you for the 5* review, Rose! Much appreciated!"
Tony Robinson
December 24, 2024
5
out of
5
rating by Tony Robinson
"Marcia: Is outstanding takes great care and follows up. Customer oriented A+"
We responded:
"Thank you for the review, Tony! Yes, Marcia does a great job. I appreciate your loyalty to State Farm and my office!"
Corey Johnson
November 17, 2024
1
out of
5
rating by Corey Johnson
"I give Merri five stars for working with us. It should be her name on the sign instead of Brady Nelson. With the exception of Merri, this office is a Dumpster Fire, just tonight looking through some of the thirty odd pieces of mail I get every month and one of our main vehicles is withdrawn from use after I just had a conversation about a different vehicle that was put back on insurance mysteriously by itself. Being a business we have twelve vehicles on and off insurance at different times. I could write a novel about various failures but the above are the most frustrating."
We responded:
"Corey, I'm very sorry the service at my agency hasn't met your expectations. We take a lot of pride in providing exceptional customer service. I've had several team members including myself spend hours trying to have your cars go from suspended to active and back several times without a disruption in your payment account or sending mail which we're required to do by state law. "
Devinder & Raj Singh
October 21, 2024
5
out of
5
rating by Devinder & Raj Singh
"Merri is great."
We responded:
"Thank you for making the time to review us and for the nice comment about Merri!"
Meagan Turner
July 18, 2024
5
out of
5
rating by Meagan Turner
"It’s so helpful to be able to call and get help right away. Mary is “her own phone tree” and was able to take care of my needs immediately. It’s so refreshing to talk to a person and the fact that she is so delightful makes it even better!"
We responded:
"Meagan, thank you very much for your 5* review and recognizing Merri! We appreciate your business and the opportunity to work with you!"
John Krick
July 18, 2024
5
out of
5
rating by John Krick
"Marcia is awesome!! She has always been very helpful."
We responded:
"Thank you for the 5* review, John! We think Marcia is awesome as well!"
Gary Martindale
July 12, 2024
5
out of
5
rating by Gary Martindale
"Appreciate the fast service and attention to detail."
We responded:
"Gary, thank you very much for making the time to give us a 5* review! I appreciate your loyalty to State Farm and my agency over many years! "
Jim Frankland
July 3, 2024
5
out of
5
rating by Jim Frankland
"Merri is always a pleasure to work with. She responds quickly with answers and is very friendly."
We responded:
"Jim, thank you so much for the 5-star review and nice comments about Merri! We appreciate your business and the opportunity to serve you."
Kyler Higgins
June 13, 2024
5
out of
5
rating by Kyler Higgins
"Been using this office for almost five years now and they’ve helped me through every situation I’ve been in yet with a smile."
We responded:
"Thank you for making the time to give us a 5-star review, Kyler! We appreciate it!"
Lori Houston-Gaidos
June 12, 2024
5
out of
5
rating by Lori Houston-Gaidos
"Merri was exceptionally helpful...very professional , courteous, and efficient. Thanks Merri!"
We responded:
"Lori, thank you so much for taking the time to leave us a five-star review for Merri at Brady Nelson's State Farm Agency in Federal Way, WA! We truly appreciate your kind words and are thrilled to hear that you have had a positive experience with our agency. Merri and our team strive to provide exceptional customer service and personalized insurance solutions to each and every client. We are delighted to know that we have met your expectations and that you are satisfied with our services. Your feedback is invaluable to us, as it motivates us to continue delivering excellent service. If you have any further questions or need assistance with anything, please do not hesitate to reach out. We are always here to help. Thank you once again for your support and for choosing Brady Nelson's State Farm Agency. We look forward to serving you for many years to come!"
Sandra
May 3, 2024
5
out of
5
rating by Sandra
"I have never had to file a claim (Thank the Good Lord!) but I have been with this company for several years and they are always there to answer my questions; plus the staff are friendly and helpful! I highly recommend them!"
We responded:
"We appreciate the five-star review, Sandra! "
Lawrence Bradford
May 2, 2024
5
out of
5
rating by Lawrence Bradford
"Merri was friendly, knowledgeable, and professional. She answered all my concerns with great results. Thanks"
We responded:
"Thank you for the 5* review, Lawrence. Your loyalty to State Farm and my agency over the years is truly appreciated. Merri does a great job serving our customers. "
John Hao
May 1, 2024
5
out of
5
rating by John Hao
"Big KUDOS to Ms. MARCI DUCUSIN for welcoming my OHANA and I for being a part of your Family. The Professionalism, Dedication & Integrity you've have shown my OHANA is truly Second to NONE. I Welcome Myself and OHANA in being one of many to be Bless by you Marci 🙏. MALAMA PONO & GOD BLESS, again Thank you and STATE FARM for letting us be part of the STATE FARM OHANA"
We responded:
"Thank you so much for the wonderful review and kind words recognizing Ms. Savannah! Ms. Savannah goes the extra mile to provide you with the customer care that you deserve. It is truly our pleasure to be able to assist your Ohana with any of their insurance questions or needs, John Hao! We truly appreciate your very kind words! "
Anna Droppelman
April 22, 2024
5
out of
5
rating by Anna Droppelman
"Marcia at State Farm is great. She always responds quickly and makes sure any issues or questions are answered."
We responded:
"Thank you for taking the time to give us a 5-star review, Anna! Marcia works hard every day to serve our customers. We appreciate the opportunity to serve your insurance needs!"
Linda Hill
April 10, 2024
5
out of
5
rating by Linda Hill
"We have dealt with Brady's agency for many years and never had a problem. Recently, Merri was especially helpful to find ways to reduce our policy rate. The AARP Driving Course was definitely a help."
We responded:
"Linda, thank you for the review and your loyalty to State Farm and my agency! I'm glad Merri was able to help you with some options.. "
Pauline Njogu
April 8, 2024
5
out of
5
rating by Pauline Njogu
"Nice service and very fast"
We responded:
"Thank you for making the time to give us a 5* review! Much appreciated!"
diane olmstead
March 28, 2024
5
out of
5
rating by diane olmstead
"Just bought a new car and was asking questions about rates and how to go about this... Kate was so helpful and got back to my emails quickly with solid answers. I have been with State Farm for over 10 years and have never had any problems... Good job guys .I appreciate you Diane Olmstead"
We responded:
"Thank you for the review, Diane! We appreciate the opportunity to serve your insurance needs! "
Patti Gifford
March 27, 2024
5
out of
5
rating by Patti Gifford
"Quick to respond when I emailed with questions."
We responded:
"Thank you for the wonderful review and kind words, Patti! We strive to provide you with the customer service that you deserve and it is always sour pleasure to be able to assist you with any of your insurance questions or needs!"
Aquaria Addo
March 13, 2024
5
out of
5
rating by Aquaria Addo
"I have been using them for almost five years now. Before deciding to go with State Farm, I had a lot of questions. I ended up switching everything to them; house, cars, and life insurance. At this point, if they had medical, I would probably get that too. They always answer any questions that I have promptly, follow up for any updates for rates annually (value of home going up with value of insurance), and send me birthday cards from the office. I think I deal with Marcia in the office the most, so I give her 5 stars as well as the entire practice!"
We responded:
"Thank you very much for the 5-star review, Aquaria! We appreciate the opportunity to serve your insurance needs at our local office in Federal Way!"
JoAnn Andro
February 21, 2024
5
out of
5
rating by JoAnn Andro
"Friendly service from the moment we walked in. Very thorough service. Very welcoming!"
We responded:
"JoAnn, thank you for your 5* review! We're excited to have you as a new customer and look forward to serving your home & auto insurance needs."
Janine Barber
February 15, 2024
5
out of
5
rating by Janine Barber
"Marcia is helpful and willing to step in and help."
We responded:
"Thank you very much for the 5-star review, Janine! We truly appreciate the opportunity to serve your insurance needs!"
Carol Burdi
February 13, 2024
5
out of
5
rating by Carol Burdi
"Merri helped me with my problem and she did it speedily."
We responded:
"Thank you for the 5* review, Carol! We really appreciate the opportunity to serve your insurance needs!"