State Farm® Insurance Agent Brady Nelson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Corey Johnson
November 17, 2024
1
out of
5
rating by Corey Johnson
"I give Merri five stars for working with us. It should be her name on the sign instead of Brady Nelson. With the exception of Merri, this office is a Dumpster Fire, just tonight looking through some of the thirty odd pieces of mail I get every month and one of our main vehicles is withdrawn from use after I just had a conversation about a different vehicle that was put back on insurance mysteriously by itself. Being a business we have twelve vehicles on and off insurance at different times. I could write a novel about various failures but the above are the most frustrating."
We responded:
"Corey, I'm very sorry the service at my agency hasn't met your expectations. We take a lot of pride in providing exceptional customer service. I've had several team members including myself spend hours trying to have your cars go from suspended to active and back several times without a disruption in your payment account or sending mail which we're required to do by state law. "
Devinder & Raj Singh
October 21, 2024
5
out of
5
rating by Devinder & Raj Singh
"Merri is great."
We responded:
"Thank you for making the time to review us and for the nice comment about Merri!"
Meagan Turner
July 18, 2024
5
out of
5
rating by Meagan Turner
"It’s so helpful to be able to call and get help right away. Mary is “her own phone tree” and was able to take care of my needs immediately. It’s so refreshing to talk to a person and the fact that she is so delightful makes it even better!"
We responded:
"Meagan, thank you very much for your 5* review and recognizing Merri! We appreciate your business and the opportunity to work with you!"
John Krick
July 18, 2024
5
out of
5
rating by John Krick
"Marcia is awesome!! She has always been very helpful."
We responded:
"Thank you for the 5* review, John! We think Marcia is awesome as well!"
Gary Martindale
July 12, 2024
5
out of
5
rating by Gary Martindale
"Appreciate the fast service and attention to detail."
We responded:
"Gary, thank you very much for making the time to give us a 5* review! I appreciate your loyalty to State Farm and my agency over many years! "
Jim Frankland
July 3, 2024
5
out of
5
rating by Jim Frankland
"Merri is always a pleasure to work with. She responds quickly with answers and is very friendly."
We responded:
"Jim, thank you so much for the 5-star review and nice comments about Merri! We appreciate your business and the opportunity to serve you."
Kyler Higgins
June 13, 2024
5
out of
5
rating by Kyler Higgins
"Been using this office for almost five years now and they’ve helped me through every situation I’ve been in yet with a smile."
We responded:
"Thank you for making the time to give us a 5-star review, Kyler! We appreciate it!"
Lori Houston-Gaidos
June 12, 2024
5
out of
5
rating by Lori Houston-Gaidos
"Merri was exceptionally helpful...very professional , courteous, and efficient. Thanks Merri!"
We responded:
"Lori, thank you so much for taking the time to leave us a five-star review for Merri at Brady Nelson's State Farm Agency in Federal Way, WA! We truly appreciate your kind words and are thrilled to hear that you have had a positive experience with our agency. Merri and our team strive to provide exceptional customer service and personalized insurance solutions to each and every client. We are delighted to know that we have met your expectations and that you are satisfied with our services. Your feedback is invaluable to us, as it motivates us to continue delivering excellent service. If you have any further questions or need assistance with anything, please do not hesitate to reach out. We are always here to help. Thank you once again for your support and for choosing Brady Nelson's State Farm Agency. We look forward to serving you for many years to come!"
Sandra
May 3, 2024
5
out of
5
rating by Sandra
"I have never had to file a claim (Thank the Good Lord!) but I have been with this company for several years and they are always there to answer my questions; plus the staff are friendly and helpful! I highly recommend them!"
We responded:
"We appreciate the five-star review, Sandra! "
Lawrence Bradford
May 2, 2024
5
out of
5
rating by Lawrence Bradford
"Merri was friendly, knowledgeable, and professional. She answered all my concerns with great results. Thanks"
We responded:
"Thank you for the 5* review, Lawrence. Your loyalty to State Farm and my agency over the years is truly appreciated. Merri does a great job serving our customers. "
John Hao
May 1, 2024
5
out of
5
rating by John Hao
"Big KUDOS to Ms. MARCI DUCUSIN for welcoming my OHANA and I for being a part of your Family. The Professionalism, Dedication & Integrity you've have shown my OHANA is truly Second to NONE. I Welcome Myself and OHANA in being one of many to be Bless by you Marci 🙏. MALAMA PONO & GOD BLESS, again Thank you and STATE FARM for letting us be part of the STATE FARM OHANA"
We responded:
"Thank you so much for the wonderful review and kind words recognizing Ms. Savannah! Ms. Savannah goes the extra mile to provide you with the customer care that you deserve. It is truly our pleasure to be able to assist your Ohana with any of their insurance questions or needs, John Hao! We truly appreciate your very kind words! "
Anna Droppelman
April 22, 2024
5
out of
5
rating by Anna Droppelman
"Marcia at State Farm is great. She always responds quickly and makes sure any issues or questions are answered."
We responded:
"Thank you for taking the time to give us a 5-star review, Anna! Marcia works hard every day to serve our customers. We appreciate the opportunity to serve your insurance needs!"
Linda Hill
April 10, 2024
5
out of
5
rating by Linda Hill
"We have dealt with Brady's agency for many years and never had a problem. Recently, Merri was especially helpful to find ways to reduce our policy rate. The AARP Driving Course was definitely a help."
We responded:
"Linda, thank you for the review and your loyalty to State Farm and my agency! I'm glad Merri was able to help you with some options.. "
Pauline Njogu
April 8, 2024
5
out of
5
rating by Pauline Njogu
"Nice service and very fast"
We responded:
"Thank you for making the time to give us a 5* review! Much appreciated!"
diane olmstead
March 28, 2024
5
out of
5
rating by diane olmstead
"Just bought a new car and was asking questions about rates and how to go about this... Kate was so helpful and got back to my emails quickly with solid answers. I have been with State Farm for over 10 years and have never had any problems... Good job guys .I appreciate you Diane Olmstead"
We responded:
"Thank you for the review, Diane! We appreciate the opportunity to serve your insurance needs! "
Patti Gifford
March 27, 2024
5
out of
5
rating by Patti Gifford
"Quick to respond when I emailed with questions."
We responded:
"Thank you for the wonderful review and kind words, Patti! We strive to provide you with the customer service that you deserve and it is always sour pleasure to be able to assist you with any of your insurance questions or needs!"
Aquaria Addo
March 13, 2024
5
out of
5
rating by Aquaria Addo
"I have been using them for almost five years now. Before deciding to go with State Farm, I had a lot of questions. I ended up switching everything to them; house, cars, and life insurance. At this point, if they had medical, I would probably get that too. They always answer any questions that I have promptly, follow up for any updates for rates annually (value of home going up with value of insurance), and send me birthday cards from the office. I think I deal with Marcia in the office the most, so I give her 5 stars as well as the entire practice!"
We responded:
"Thank you very much for the 5-star review, Aquaria! We appreciate the opportunity to serve your insurance needs at our local office in Federal Way!"
JoAnn Andro
February 21, 2024
5
out of
5
rating by JoAnn Andro
"Friendly service from the moment we walked in. Very thorough service. Very welcoming!"
We responded:
"JoAnn, thank you for your 5* review! We're excited to have you as a new customer and look forward to serving your home & auto insurance needs."
Janine Barber
February 15, 2024
5
out of
5
rating by Janine Barber
"Marcia is helpful and willing to step in and help."
We responded:
"Thank you very much for the 5-star review, Janine! We truly appreciate the opportunity to serve your insurance needs!"
Carol Burdi
February 13, 2024
5
out of
5
rating by Carol Burdi
"Merri helped me with my problem and she did it speedily."
We responded:
"Thank you for the 5* review, Carol! We really appreciate the opportunity to serve your insurance needs!"
Richard Nelson
February 9, 2024
5
out of
5
rating by Richard Nelson
"Marcia is a great person to work with, and has always been beyond helpful with any and all issues and/or questions. You just can't go wrong, with State Farm, and Marcia... My family has been with State Farm since 1966, and myself since 1977. Posted (02-09-2024) at (1409 hours)."
We responded:
"Thank you, Richard! I appreciate you taking the time to acknowledge Marcia! I also appreciate your business."
Jagadishwari Radha devi dasi
February 5, 2024
1
out of
5
rating by Jagadishwari Radha devi dasi
"This office is a disaster. Nobody does anything for weeks. Phones are not answered. Emails not checked. Paperwork sits in the office forever without being put to work. Glad I left quickly out of this so call support. My mundane name is Julia Terry. You cannot find me because I left your office. But I will mailed you and Marcia many times not to receive any resolution if my needs. Marcia received steer clear form and good student forms for applying discount in early a January yet for the whole months she had done nothing with them. Corporate stated discount takes only 3-5 business days. In your case it took an eternity."
We responded:
"Jagadishwari, I'm sorry your experience with my office was not to your satisfaction. I have tried to locate your name in our system as a customer or prospective customer and wasn't successful. Please contact my office and I'd be happy to try to resolve any of your concerns."
Kevin King
January 31, 2024
5
out of
5
rating by Kevin King
"Great job of getting my claim settled. Very appreciative."
We responded:
"Thank you for the review, Kevin! We appreciate the opportunity to help you with your car and home insurance!"
Seong Young “Sam” Ju
January 17, 2024
1
out of
5
rating by Seong Young “Sam” Ju
"How do these people have any 5 star reviews at all. The guy on the phone tells me if I "speak to my parents with that mouth" when insurance tries to scam you for yearly mileage. Ever single 5 star review are workers of Statefarm. Probably required to write a good review. No way they get 5 stars"
We responded:
"Sam, I'm sorry to hear your experience with State Farm was unsatisfactory. I wasn't able to find you in our system to review your account. If you would like to discuss this further, I'm happy to personally address any of your concerns."
Avinash D
December 19, 2023
5
out of
5
rating by Avinash D
"Marcia Ducusin is the best who is so friendly and takes care of all the insurance services , she takes time in listening and getting us right things"
We responded:
"Thank you for the review! You made Marcia's day!"